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This section of our site is designed to help our customers and resellers quickly find answers to the most commonly asked questions about our main product ranges. We will be adding more content to this area over time, so please check back when you have a question to ask.
Questions range from "how to" install, repair, use etc through to what the most appropriate products are for different applications.
You can purchase our Environmental products through an approved agent or merchant. To find a list of agents or merchants click here.
We sure do, but will need the four digit code on the side of the blower box to match the correct manual to the year of manufacture of your AirTech unit. You can get started here.
Your first point of call is with your installer/service agent, details can be found on the contacts page.
Great question, all our products have some sort of RXP logo / details engraved onto them, the true test is to give us the tank identification code found on the side of the tank.
Relatively inexpensive, when compared to the overall cost of your build. Contact your local AirTech agent for information.
Don't panic, please call your service provider to have this rectified.
For this we require the four digit code etched onto the engraved plate on the side of the blower box (mushroom lid)
Nothing is totally earthquake proof but it sure does help being made out of plastic compared to concrete. AirTech tanks are designed to move with the ground, whereas a traditional concrete septic tank will be more likely to crack with major seismic movement.
Factors based around location, council requirements, soil and soak tests can help to detemine this. We suggest you seek advice from your local agent.
We sure can, please advise us of the four digit code located on the side of the blower box.
No, the system is the owner's and the Installer Agent's responsibility. RX Plastics covers the manufacture of the Tank's warranty and the two year manufacturer's warranty of the Air Blower and Discharge Pump. If the six month services have been carried out by a RX Plastics' Service Agent.
Yes, we would supply you with a technical specification sheet, but highly recommend you seek the advice of the professionals.
Yes, the old system is completely removed and the new Smart Water Wireless system installed. With Wall Mount LCD Panel or Desk Mount LCD options. Contact your Installer / Agent for more information.
Two ways, we can arrange it through our independent consultant or your local agent / designer could do this.